If your placed order are not delivered yet, you should check few thinks described below.

  • Your Instagram account is 100% public.
  • 
You have entered correct Instagram username. 
  • You haven’t changed your Instagram username during order processing.
  • Your account is not deleted or deactivated.
  • Order processing takes more than 24 hours.

If you met the above criteria and your order is still not delivered, please contact our customer happiness team at contact page.

The followers and likes you buy from us are 100% real, but sometimes Instagram can undo users' activity. This causes the likes and follows number you received can drop. Unfortunately, we have no influence on it because it all depends on internal changes in the Instagram algorithm. However, we still offer a free refill within 30 days of purchase.
To be honest, there are no restrictions in ordering our services, but we recommend gradual purchases. A Instant increase of huge number of followers or likes can just look weird. We recommend buying no more than 100,000 followers and no more than 50,000 likes (per post) within 30 days.
Order processing on InstGrow is fully automatic. This means that no one accepts or adds orders to fulfillment manually. In most cases, our system completes the order in less than 24 hours. Sometimes it may be longer due to an update or some error. However, you can always our customer happiness team at contact page.
You can only place an order only for a public profile because we need to have full access to the content. Our system needs information such as the posts you added, the number of likes of them etc.
If you placed an order for the wrong profile or selected the wrong photos to buy likes, unfortunately we will not be able to cancel or delete the added likes or followers. Please always check carefully what profile you buy our services for.

You can pay for your order on few ways. The most popular is a credit or debit card payment. We accept all trendy cards such as:

  • VISA,
  • MasterCard,
  • AMEX,
  • Discover and many more.

Additionally we offer local payment methods like iDEAL, Giropay, EPS, Klarna and Przelewy24.

If you paid your order, then our system will automatically begin to process them. This means that we can not cancel the order. For this reason, we have added an appropriate checkbox to the checkout page so that you are aware that we cannot cancel your order after payment.
If you have not received your order or you are unhappy you can apply for a full or partial refund. Always friendly approach to our customers. Just contact us through our contact form.
If you have received a refund for your order, depending on the payment method, our operators need from 3 to even 14 days to transfer the refund to your account. In most cases, our customers receive a refund within 3 to 5 days.

Your card payment may be declined for several reasons. Please check few thinks described below:

  • Please check carefully the card details provided in the payment form.
  • Be sure that you have sufficient funds on the card.
  • Check if your bank has technical breaks.
  • Check if you can pay with your card in USD currency.
We issue invoices for all orders placed on InstGrow. After successful payment orders can download an invoice in the appropriate tab in My account page.
If you are a resident of Great Britain or EEA countries, we are obliged to charge you the appropriate VAT rate. If you live any other territory that your order will be exempt from VAT.
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